At Luxe In Dress, we take as much care with your returns as we do with the hand-sewn details of our 3D Floral gowns and Lace embellishments. Should your Bridal Gown or During The Day ensemble require adjustment, our policy is designed with the same elegance and precision as our A-Line Dresses.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are in original condition with tags attached and unworn. Like our Made-To-Order service, we handle each return with personalized attention.

Important Exceptions: For safety and hygiene reasons, we cannot accept returns on Earrings and Lace-Up Heels. Beaded Gowns and Made-To-Order items are final sale due to their custom nature.

The Return Process

  1. Initiate Your Request: Email [email protected] within 15 days of receiving your order. Include your order number and photos of the item(s).
  2. Approval: Our Washington-based team will respond within 2 business days with return instructions.
  3. Ship Your Return: Send the item(s) back to:
    Luxe In Dress Returns
    228 Cost Avenue
    Washington, US 20004
  4. Processing: Allow 5-7 business days for processing after we receive your return.

Refund Details

Refunds will be issued to your original payment method within 7-10 business days after we process your return. For Bride To Be purchases over $1,000, please allow additional processing time.

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Exchange Requests

For exchanges on Fitted Dresses or A-Line Skirts:

  1. Follow the standard return process
  2. Specify your desired size/color in your email
  3. We’ll ship your new item once the original is received

Additional charges may apply for price differences in Bridal Gowns or Glitter Gowns exchanges.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Luxe In Dress Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

– [Item Name, e.g., “Lace Gown in Ivory”]
– [Size/Color]
– Reason for return: [Please specify]

I have attached photos of the item(s) as requested. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Damaged or Incorrect Items

If your Feathers-accented piece or Cut-Out Dress arrives damaged or incorrect, contact us immediately at [email protected] with photos. We’ll arrange a prepaid return label and expedite your replacement with the same care we give our 3D Floral collections.

For further assistance with returns for your Accessories or Fitted Gowns, our Washington team is available via email. We handle each return with the same attention to detail as our hand-beaded embellishments.