FAQ

Our clientele consists of fashion-forward individuals preparing for special occasions – brides-to-be seeking exquisite Bridal Gowns, gala attendees desiring show-stopping A-Line Dresses, and style-conscious women curating their event wardrobes with our Made-To-Order pieces and Fitted Dresses. We cater to those who appreciate meticulous details like 3D Floral embellishments and Lace accents.

Our collections embody timeless elegance with contemporary flair, specializing in:

• Romantic silhouettes (A-Line Gowns, flowing skirts)
• Daring details (Cut-Out Dresses, Feather accents)
• Luxe textures (Lace Gowns, Glitter Gowns, Beaded Gowns)
• Size-inclusive designs for all body types

Each piece is crafted to make your entrance as memorable as the event itself.

Our ready-to-ship collection (including Fitted Dresses, A-Line Skirts, and select Bridal Gowns) ships within 1-2 business days. Made-To-Order Gowns are handcrafted upon purchase, requiring 5-7 additional business days before shipping begins to ensure perfect construction of intricate details like 3D Floral elements or custom beading.

Each Luxe garment arrives with care instructions, but we recommend:

• Professional dry cleaning for Lace Gowns and Beaded Gowns
• Storing in our signature garment bags (included with purchase)
• Hand-washing only for Feather-accented pieces
• Avoiding direct sunlight for Glitter Gowns to preserve sparkle

We accept: Visa, MasterCard, JCB, and PayPal for seamless global transactions. All payments are processed through secure encryption.

Common reasons include:

• International transaction blocks (contact your bank before ordering)
• Insufficient funds for high-value items like Made-To-Order Gowns
• Billing address mismatch

For assistance, email [email protected] with your order number.

We offer two premium services:

• Express Shipping ($12.95 via DHL/FedEx): 1-2 day processing + 10-15 day delivery – ideal for last-minute Bride-To-Be emergencies
• Complimentary Standard Shipping (orders over $50 via EMS): 1-2 day processing + 15-25 day delivery – perfect for planning ahead

Note: Some Asian and remote regions may have restrictions.

You’ll receive a tracking number via email once your order ships. For express orders, track directly through DHL/FedEx. EMS tracking may have limited updates until customs clearance. Planning an event? We recommend ordering at least 4 weeks in advance.

We accept returns within 15 days of delivery, provided:

• Items are unworn with original tags attached
• Made-To-Order and final sale items cannot be returned
• Return shipping costs are the customer’s responsibility

To initiate a return, email [email protected] with your order number and photos of the items.

We currently don’t offer direct exchanges, but you may return the item (following our return policy) and place a new order. For sizing advice on Fitted Gowns or A-Line Dresses, consult our size chart or contact our stylists at [email protected] before ordering.

Our Washington-based team is available at [email protected] to assist with:

• Tracking updates for your Bridal Gowns
• Fabric care questions about Lace or Feather details
• Urgent Bride-To-Be timeline concerns
• General inquiries about our During The Day or evening collections

We typically respond within 24 business hours.